FAQ

Tips

ProblemReasonSolution
General: Burnt or firmly stuck foodToo hot a hob / careless cleaning.Soak the product or boil a detergent solution in the pan (100 ml / 1l water). You can also use a stainless steel cleanser for stainless steel products.
General: Glue stainsFirmly glued labels and stickers are sometimes difficult to remove. Remove before first use, especially from the base.Treat the glue stains with cooking oil. Wait for the oil to act. Remove the stains, wash, rinse and dry.
Stainless steel: Greyish- white small spots on the surfaceHard waterBoil a solution of vinegar and water in the pan. Rinse and dry.
Stainless steel: Small white spots or corrosion on the surfaceSalt added to cold waterAdd salt to boiling water, or to cooked food.
Stainless steel: Rainbow coloursA harmless phenomenon, caused by a sudden temperature change. May appear when the pan is emptied directly after use.Will disappear the next few times the pan is used. You can also boil a vinegar solution in the pan.
Coated products: Colour changesUsually: too high a temperature.Do not overheat an empty pan. Always add some fat or a drop of water in the pan. Use moderate temperature.
Copper products: Spotted, yellowish, sometimes even bluish surface. Uneven tarnishing.Usually a normal phenomenon, caused by oxidation.Polish with copper cleanser or table salt and lemon: dip a lemon half in salt and rub the surface bright.
Copper Products: Green spots on the surface.A chemical reaction caused by humidity.Polish with copper cleanser or table salt and lemon: dip a lemon half in salt and rub the surface bright.